GlobalHealth AI FAQs

Get quick answers to the most common questions about eligibility, training time, certification, technical requirements, volunteer expectations, and ongoing support. Whether you’re new to virtual care or a seasoned provider, this section helps you understand what to expect before joining the CareLink Network. For more information, contact us.

Q: Who is eligible to take the training and certification courses?

A: This program is open to licensed healthcare professionals, including doctors, nurses, physician associates, community health workers, midwives, medical trainees, and students in clinical programs. Volunteers must be at least 18 years old and committed to serving patients in underserved or resource-limited communities.

Q: Is the training free of charge?

A: All the required trainings and certifications are offered at no cost to healthcare professionals joining the CareLink Network. Our mission is to reduce barriers and support global health equity by empowering volunteers with tools, training, and community. Advanced trainings are optional and have a fee.

Q: How long does the required training take to complete?

A: The time for completion of the required training is user dependent and varies based on knowledge of underserved settings, familarity with AI tools, and other factors. The modules are self-paced and can be completed in multiple sessions. You can pause and resume anytime.

Q: What happens after I complete the training?

A: Once you complete all modules and pass the quizzes, you’ll receive a downloadable certificate and gain access to the CareLink volunteer portal. You’ll be eligible to start supporting patients through the TriageNet app, based on your availability and preferences.

Q: Will I need to complete additional training in the future?

A: Yes. To ensure quality and safety, volunteers are required to complete periodic refresher modules and stay up-to-date with evolving protocols and tools. You’ll be notified when new modules are released or when recertification is due (typically every 6 months).

Q: Do I need previous experience with telehealth or AI tools?

A: No prior experience is required. The training includes an introduction to AI-assisted triage and best practices for virtual communication. Our tech modules are beginner-friendly and designed for healthcare professionals of all backgrounds.

Q: Will I be paid for volunteering through TraigeNet?

A: The CareLink Network is a volunteer-based initiative. While there is no financial compensation, volunteers receive recognition, digital badges, access to exclusive professional development content, and the opportunity to make a real-world impact.

Can I choose when and how often I volunteer?

A: Yes. After certification, you’ll be able to set your own availability and preferences in your CareLink profile. You can support as often or as occasionally as your schedule allows

Q: What kind of support is available to me as a volunteer?

A: Volunteers receive ongoing support from our operations and medical coordination teams. We also provide peer discussion forums, urgent escalation pathways, and access to real-time guidance when managing complex cases.

Q: Will my data and interaction be secure?

A: Yes. We use secure, encrypted systems and comply with data protection policies. Your personal information and patient interactions are protected in accordance with international health data standards.